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It's so hard to avoid the waffle, but so essential to do so. I've seen it work well to draw this public focus and fail miserably to waffle.
I ask them to write two or three "profiles" of their potential buyers ... age, gender, lifestyle, etc. etc. It's (as you say) a very challenging assignment but it pays off in spades when it comes to designing a marketing campaign.
Angie
@aaswartz on Twitter.
www.sixfiguremomsclub.com
If more companies would take a stand it would probably help to weed out all of the other mediocre businesses.
One thing I've noticed with a lot of our clients is that they teend to speak in ever-expanding and confusingly circling riddles, their website content, mission statements and press releases use a lot of big words to say next to nothing, I've found that this illicits a sense of mistrust from their public 'cos it sounds as if they're hiding something with their complete lack of straight-forward, direct communication
Bullseye John, yet again.