Duct Tape Marketing - Latest Comments in What Really Sets GoDaddy Apart

Re: What Really Sets GoDaddy Apart

Lunarpages review — Thu, 30 Apr 2009 10:33:48 -0000

godaddy is good choice for domain, but if you wanna host, it is better to go with lunarpages

Re: What Really Sets GoDaddy Apart

Amy Vercruysse — Thu, 04 Oct 2007 15:32:03 -0000

I've had a terrible time w/Go Daddy, including the cookies/passwords issue brought up here. Currently I'm trying to transfer to another host, and it's very problematic and exacerbated by the fact that this is a foreign language for me. I'm not a web designer, and Go Daddy has not sufficiently explained the problems in a non-expert way that I can understand. In sharing my experience with some other local business owners, I've gotten similar feedback. I will never use Go Daddy again and can't get away from them fast enough.

Re: What Really Sets GoDaddy Apart

Jodi Kaplan — Fri, 09 Feb 2007 09:47:16 -0000

Thanks John, I'll look into those two.

Re: What Really Sets GoDaddy Apart

Tim Linden — Thu, 08 Feb 2007 19:19:34 -0000

Mark - I have a similar problem. The login page on the front page isn't https, but the next page is. It throws my password plugin off.

Experience 1 - I was told by Godaddy I would lose all my domains if I didn't pay $200 because someone sent a spam email with my domain in it. Even though they don't host me. I told them that the thousands I've spent on domains is good enough and haven't heard since.

Experience 2 - I was called by Godaddy because a bunch of domains were about to expire, and they gave me a special price to renew as many domains as I wanted for as long as I wanted, even ones that weren't expiring for a few years.

So there is the good and the bad but overall I've had good experiences (except with the abuse department, which thinks they own the internet)

Re: What Really Sets GoDaddy Apart

ducttape — Thu, 08 Feb 2007 16:49:07 -0000

Jodi,

I've heard good things about Bluehost and Lunar pages. I don't know enough about their service, but the packages they offer are great both in terms of features and price. In the end, it's almost always the service provided when you need help that sets one apart from another.

Re: What Really Sets GoDaddy Apart

Dawud Miracle — Thu, 08 Feb 2007 12:24:25 -0000

GoDaddy is great. All my domains are registered there. And I constantly refere clients there are well.

I do get a little bogged down with Bob Parson's marketing approach. Maybe he's got a thing with sex that I don't really care to explore.

But you can't knock their service, their security or the ease of use of their site. And it's great to have competent phone support when it's needed.

Re: What Really Sets GoDaddy Apart

Jacob Cole — Thu, 08 Feb 2007 11:37:59 -0000

I've heard the GoDaddy horror stories, and I'm sympathetic to all who have had bad experiences. However, I'm one of those who has registered dozens and dozens of domains for the last four years or so, and GoDaddy hasn't made any mistakes. And yes, I'm always able to reach someone on the phone, and they're usually very helpful.

The fact is that most companies have annoyed a customer at one time or another, especially companies the size of GoDaddy. And while this should be minimized at every cost, I think one has to exercise discretion before writing off a business who has had only a few problems with customers.

When you're talking about that kind of volume, I think it's safe to say 99% of their customers have been satisfied. Those odds are fine with me, and falling into that 1% is just the gamble I make.

Re: What Really Sets GoDaddy Apart

Jodi Kaplan — Thu, 08 Feb 2007 09:49:05 -0000

Any recommendations for a GOOD host?

Re: What Really Sets GoDaddy Apart

Vancouver Business Network &r — Thu, 08 Feb 2007 02:53:36 -0000

<pingback>...Marketing

...</pingback>

Re: What Really Sets GoDaddy Apart

Mark Coker — Wed, 07 Feb 2007 18:41:33 -0000

I've got over 20 domains registered at GoDaddy. Their customer service is the worst i've ever experienced anywhere, bar none.

First of all, their cookies are all screwed up, so that they never correctly remember my log in information. And if I don't remember it correctly, after one or two log in attempts it locks my account without telling me. The only way to unlock it is to contact customer support. After about 24 hours, a robot then sends you instructions to email them the last four digits of your credit card, and then 48 hours later they unlock your account.

You'd think I should remember my passwords. I do. And I let Firefox remember them too. FireFox remembers them just fine for any of the other two dozen sites for which I have it save username and password info.

What if you have a hot domain you either need to renew before you lose it, or a domain that just became available that you need to buy? Tough luck.

If you're looking for good customer service, my advice is to avoid Godaddy. If you're just looking for cheap domains and don't mind their clunky web site and customer service frustration, then they're fine.

Re: What Really Sets GoDaddy Apart

ducttape — Wed, 07 Feb 2007 16:41:34 -0000

Anonymous - I have not used GoDaddy for anything but registration but the hosting offering has never appealed to me.

Boris - GoDaddy owns WildWest and uses that sister company as it's reseller division of GoDaddy.

Re: What Really Sets GoDaddy Apart

Matt McGee — Wed, 07 Feb 2007 16:11:52 -0000

John, I hope you don't mind hearing the other side of the story. And I hope you don't mind a few links here in the comments, but small business owners really should be aware of how GoDaddy handles various issues in their "customer service" dept.

More GoDaddy Frustration
http://www.threadwatch.org/...

Godaddy abuse department strikes again
http://www.threadwatch.org/...

Godaddy Holding Customer Sites to Ransom?
http://www.threadwatch.org/...

All respect to your opinion, and it's great you've had a wonderful experience with them. But they're the last registrar I'd recommend.

Re: What Really Sets GoDaddy Apart

Anonymous — Wed, 07 Feb 2007 16:04:02 -0000

GoDaddy is a good source for managing domain name registrations for everybody. They are a good, low-cost hosting provider for beginners, but they are far from a serious Web hosting company. I have been moving most all of my smaller sites from GoDaddy. Where you may be able to get a person on the phone, it doesn't mean they can help you. When you call them with a simple "my site is down" you are almost insulted by the questions they ask you. You never get a suitable response or even notice when your site is back up. They have a long way to go for serious Web sites and consultants, and with the money they put into that lame commercial this year, maybe they can improve their processes.

Re: What Really Sets GoDaddy Apart

Boris Bauer — Wed, 07 Feb 2007 15:10:09 -0000

hmmmm, I might be wrong, but as far as I know Godaddy is just a reseller (a big one) for WildWestDomains.com.

They use pretty much their standard interface for resellers. If you call tech support (480)505-8877 it is WildWest Domain.

I think the only thing thats sets Godaddy apart are rock bottom prices and their super bowl ads with the girl.

The tech support is WildWest and they can be good or bad (like anywhere else) depending on the experience of your support agent.

Re: What Really Sets GoDaddy Apart

Robert Gorell — Wed, 07 Feb 2007 14:57:14 -0000

Great post, John! It's a bit strange that GoDaddy doesn't show some of the customer service benefits that go along with the brand.

The key piece for us at Future Now is how GoDaddy's ads only drove half the traffic they did last year. The result? Twice the revenue boost as compared to last year's ads. Why? Because traffic does NOT equal money.

Bob Parsons wrote an interesting piece in AdFreak about this, which spurred us to blog about why GoDaddy had more success with this years ads even though the ads were measurably far worse.

Last year, GoDaddy failed to create anything sticky. No tape whatsoever. Fortunately, we'd blogged about their poor planning last year, and were able to make a quick case study out of it on our blog (click my name to check it out).